If you experience an emergency situation, call the Appointment Center at 855-433-6825. In the unfortunate event of a dental emergency, in-person appointments are available during regular office hours same day or next day and on-call providers are available for phone consultations when offices are closed.

I went in for an emergency appointment, paid my copay, and they didn’t even do anything. Why would that be?

The objective of an emergency appointment is to address symptoms that are causing you immediate discomfort, and to diagnose the medical cause of those symptoms. If your dentist determines that the appropriate treatment is a procedure that cannot be performed right away, then we will schedule an appointment to perform that procedure at the earliest available date. In the meantime, your dentist may offer medication or other short-term treatments to alleviate your discomfort.

What if I have an emergency while I’m out of town?

If you are traveling 50 miles or more from a Willamette Dental Group office, you may obtain emergency treatment from any licensed dentist. Emergency dental treatment may be eligible for reimbursement up to the amount stated in your Certificate of Coverage for your insurance plan. Upon returning home, contact our Member Services Department for reimbursement instructions.