Willamette Dental Group, the largest multi-specialty group dental practice in the Pacific Northwest and winner of the Press Ganey® Success Story Award for organizational change in patient experience, announces that complete transparency of patient satisfaction star ratings and comments for all of their over 200 dental providers is now available online at willamettedental.com.
Citing industry trends toward transparency of patient experience, Randy Cline, Chief Business Development Officer at Willamette Dental Group, states “A high percentage of patients use online reviews to evaluate providers prior to committing to dental services.” Cline continues, “We know that our patient experience is second to none. Now everyone in the Pacific Northwest can see for themselves and read the comments our patients say about their experience with each of our providers across Oregon, Washington, and Idaho.”
Willamette Dental Group utilizes a subset of patient experience questions to generate star ratings, facilitated by the nationally-recognized patient experience firm, Press Ganey®. Examples of content used to generate average star ratings for each provider include questions related to comfort, wait time, confidence, caring, and thoroughness. For more information about Willamette Dental Group’s Patient Satisfaction Survey, and a supplemental video describing patient star ratings and comments of Willamette Dental Group dentists and specialists, visit willamettedental.com/patient-satisfaction.
