COVID-19 (Coronavirus) Patient Frequently Asked Questions

Updated 08/05/20 

As health care providers, we at Willamette Dental Group put the safety and well-being of our patients and our staff first. We are excited to welcome back our patients and resume non-urgent care each of our 49 offices. The following information is intended to answer frequently asked questions related to COVID-19 and your dental appointment. For additional resources, use the help center.

What type of appointments are you scheduling at this time?

  • All offices are open for most appointment types including:
    • Elective and non-urgent general dentistry and specialty appointments, including orthodontic care, new patient exams and dental cleanings (hygiene)
    • Emergent and urgent care
  • Appointment availability is subject to current safety guidelines. 

How soon can I get a routine, non-urgent appointment?

We look forward to seeing all of our patients, safety is our focus.

Hours for all offices and our Appointment Center are currently 7:00am – 5:30PM Monday through Saturday. Please see the help center to contact us about scheduling your dental appointment. Limited Sunday appointments are also available at select locations.

I am currently in the middle of orthodontic treatment. How will this change affect my treatment plan?

All of our orthodontists are in the office seeing patients.  If you have not been seen by your orthodontist, please see the help center to contact us about scheduling your orthodontic dental appointment.

What safety precautions can I expect in the office at my dental appointment?

Your Part
  • If you are experiencing any flu-like symptoms, please reschedule your appointment by calling 1-855-433-6825.
  • We are currently only permitting one person per appointment inside the office. If the appointment is for a minor or someone who requires assistance, one additional adult can accompany them.
  • When you arrive, we will ask to take your temperature and ask some screening questions related to COVID-19 symptoms.
  • We ask that all patients wear a mask or face covering, practice social distancing and follow all posted signage while in our office.
  • We’ll ask you to use hand sanitizer before you go back for your appointment.
Our Part
  • A robust PPE policy has been implemented for all office staff with specifications by job role and/or procedure. Additionally, N95 respiratory masks are custom fit for all clinical employees and are very efficient for filtration of airborne particles to protect staff.
  • We are no longer offering magazines or children’s toys since those items are difficult to clean and disinfect.
  • We are spacing out appointments to reduce the number of patients in the reception area at any one time.

What are you doing to minimize aerosols in your dental offices?

  • New medical-grade air purification systems from VidaShield that remove 90% of airborne pathogens1 from the air and provide continuous ultraviolet protection are currently being installed in all Willamette Dental Group offices. This product disinfects the air against bacteria, viruses and fungi as well as a consequent reduction in the risk of airborne nosocomial infection in our office environments. All offices are scheduled to receive the medical-grade air purifications systems by the end of 2020.
  • Additionally, we are in the process of acquiring and installing new high-speed evacuation (HVE) suction systems for all offices. Research has found that using HVE systems greatly reduces aerosols and spatter generated during routine dental procedures2. HVE has been proven to significantly decrease transmission of communicable diseases from patient to dental professionals through reduction of contaminated aerosolized fluids, up to 90%3.

What do I do if I’m sick?

  • If you are experiencing any flu-like symptoms, please reschedule your appointment by calling 1-855-433-6825.
  • Please call your primary care doctor.
  • Stay home, except to get medical care.

How do I prevent the spread of COVID-19?

  • Wash your hands often with soap and water for at least 20 seconds.
  • Use hand sanitizer with at least 60% alcohol if soap and water are not readily available.
  • Cover coughs and sneezes using the inside of your elbow or a tissue.
  • Avoid close contact with other individuals and practice “social distancing” by standing six feet apart.
  • Stay home if you’re sick.

1Kowalski, W. Report on the Performance of the VidaShield™ System. Retrieved July 28, 2020, from

2 Dahlke, W., Cottam, M., Herring, M., Leavitt, J., Ditmyer, M., & Walker, R. (2014, December 26). Evaluation of the spatter-reduction effectiveness of two dry-field isolation techniques. Retrieved July 28, 2020, from

3Jacks ME. A laboratory comparison of evacuation devices on aerosol reduction. J Dent Hyg. 2002;76(3):202-206.