COVID-19 (Coronavirus) Patient Frequently Asked Questions

Updated 06/10/20 

As health care providers, we at Willamette Dental Group put the safety and well-being of our patients and our staff first. We are excited to welcome back our patients and resume non-urgent care at our offices. The following information should help to answer questions you may have regarding what to expect at this time.

If you have further questions, please contact us.

What type of appointments are you scheduling at this time?

  • All offices are open for most appointment types including:
    • Elective and non-urgent general dentistry and specialty appointments, including orthodontic care, new patient exams and dental cleanings (hygiene)
    • Emergent and urgent care

Appointment availability is subject to current safety guidelines. Please contact us for the latest information.

How soon can I get a routine, non-urgent appointment?

While we look forward to seeing all of our patients, safety remains our focus. In order to maintain a safe environment, we will be improving appointment availability over the coming weeks while we prioritize patients whose appointment were postponed due to COVID-19 restrictions.

Hours for all office and our Appointment Center are currently 7:00am – 5:30PM Monday through Saturday. Limited Sunday appointments are also available at select locations.

I am currently in the middle of orthodontic treatment. How will this change affect my treatment plan?

Our teams are reaching out to all orthodontic patients to schedule appointments based on level of urgency. Please see our help center article titled “Orthodontic Patient Resources during COVID-19 Restrictions” for more information.

What can I expect for usage of Personal Protection Equipment (PPE) at my appointment?

All office team members are required to wear a minimum of a level 3 mask and face shield while in our offices. Depending on procedures, risk of aerosols, and infection control standards, additional levels of PPE are required to align with current CDC, OSHA, and ADA standards.

What other changes can I expect in the office at my appointment?

  • If you are experiencing any flu-like symptoms, please reschedule your appointment by calling 1-855-433-6825.
  • We are currently only permitting one person per appointment inside the office. If the appointment is for a minor or someone who requires assistance, one additional adult can accompany them.
  • When you arrive, we will ask to take your temperature and ask some screening questions related to COVID-19 symptoms.
  • We ask that all patients wear a mask or face covering, practice social distancing and follow all posted signage while in our office.
  • We’ll ask you to use hand sanitizer before you go back for your appointment.
  • We are no longer offering magazines or children’s toys since those items are difficult to clean and disinfect.
  • We are spacing out appointments to reduce the number of patients in the reception area at any one time.

What do I do if I’m sick?

  • If you are experiencing any flu-like symptoms, please reschedule your appointment by calling 1-855-433-6825.
  • Please call your primary care doctor.
  • Stay home, except to get medical care.

How do I prevent the spread of COVID-19?

  • Wash your hands often with soap and water for at least 20 seconds.
  • Use hand sanitizer with at least 60% alcohol if soap and water are not readily available.
  • Cover coughs and sneezes using the inside of your elbow or a tissue.
  • Avoid close contact with other individuals and practice “social distancing” by standing six feet apart.
  • Stay home if you’re sick.