COVID-19 (Coronavirus) Patient Frequently Asked Questions

Updated 05/26/20 

As health care providers, we at Willamette Dental Group put the safety and well-being of our patients and our staff first. To reduce the potential for exposure at our offices and help keep our patients, staff and community healthy we are following guidance from the CDC, ADA, and local, state, and federal governments (Washington, Oregon, Idaho).

At this time, we are open for emergency appointments as well as select non-emergency appointments. We continue to monitor the situation and will use this site for service updates moving forward.

What type of appointments are you scheduling at this time?

  • We are open for select elective and non-urgent general dentistry, endodontic and oral surgery specialty appointments, in addition to all emergent and urgent care, at all locations.
  • Limited Orthodontic care is available in select locations with expanded care being added over the coming weeks.
  • Limited new patient and hygiene services will be available beginning June 8. Appointment availability will continue to improve throughout June and beyond.

Dental Appointments Temporarily Postponed

  • Cosmetic procedures, bleaching trays, whitening, or veneers

Office and Appointment Center hours are currently 7:00am – 5:30PM Monday through Saturday. Limited Sunday appointments will be available at select locations.

*Why aren’t dental cleanings being scheduled at this time?

Our primary concern is keeping you and our teams safe during the current crisis. As COVID-19 is spread via respiratory droplets and per the CDC to perform only urgent procedures, we are currently not performing routine cleanings at this time. Prophys (routine dental cleanings) create a tremendous number of aerosols that put both our patients and employees at very high risk of contracting the virus.

We are continuing to monitor the guidelines laid forth by the CDC and ADA and will resume dental cleanings when it is deemed safe to do so. The Oregon Health Authority currently states that: “Elective and non-urgent procedures” means procedures that require PPE that will not result in irreversible harm to the patient if delayed for up to 90 days.

Thank you for your patience and understanding.

I am currently in the middle of orthodontic treatment. How will this change affect my treatment plan?

Our teams are reaching out to all orthodontic patients to schedule appointments based on level of urgency. Non-urgent orthodontic care appointments are planned to resume in early June.

Please see our help center article titled “Orthodontic Patient Resources during COVID-19 Restrictions” for more information.

What is considered a dental emergency or urgent dental care at this time according to our State Health Authorities and ADA?

Dentists should prioritize seeing only patients with dental emergencies or urgent dental care defined as: “Dental care related to the relief of pain and management of infection.”

Dental emergencies are potentially life threatening and require immediate treatment to stop ongoing tissue bleeding, alleviate severe pain or infection, and to manage trauma.

Urgent dental care focuses on the management of conditions that require immediate attention to relieve severe pain and/or risk of infection and to alleviate the burden on hospital emergency departments.

Why are you electing to reduce your services at this time?

We want to reduce the number of aerosols in the air that some services produce – to reduce risk to both patients, employees and community. Safety continues to be the highest priority for our patients and employees at this time.

What do I do if I develop a dental emergency?

Please call our Appointment Center at 1-855-433-6825 and they will direct you to the appropriate parties to be triaged either over the phone to see if your concern can be resolved without having to come in or schedule you an appointment. Patients experiencing a dental emergency should be seen in their regular dental office. Patients should not go to an emergency room, including after hours, unless they are experiencing a life-threatening emergency.

What can I expect for usage of Personal Protection Equipment (PPE) at my appointment?

Our providers at Willamette Dental Group are dedicated to using all protective measures recommended by OSHA, CDC, and our state health departments to protect both patients and staff. As a patient you will be asked to wear a mask at the dental office. If you do not have a mask we will provide one for you.

What other changes can I expect in the office at my appointment?

  • If you are experiencing any flu-like symptoms, please reschedule your appointment by calling 1-855-433-6825.
  • At this time, we are only permitting one person per appointment inside the office. If the appointment is for a minor or someone who requires assistance, one additional adult can accompany them.
  • When you arrive, we will ask to take your temperature and ask some screening questions related to COVID-19 symptoms.
  • We ask that all patients wear a mask or face covering, practice social distancing and follow all posted signage while in our office.
  • We’ll ask you to use hand sanitizer before you go back for your appointment.
  • We are no longer offering magazines or children’s toys since those items are difficult to clean and disinfect.
  • We are spacing out appointments to reduce the number of patients in the reception area at any one time.

What do I do if I’m sick?

  • Please call your primary care doctor.
  • Stay home, except to get medical care.
  • If you have any flu or cold like symptoms i.e. fever, cough, or shortness symptoms, please call our Appointment Center to reschedule.

How do I prevent the spread of COVID-19?

  • Wash your hands often with soap and water for at least 20 seconds.
  • Use hand sanitizer with at least 60% alcohol if soap and water are not readily available.
  • Cover coughs and sneezes using the inside of your elbow or a tissue.
  • Avoid close contact with other individuals and practice “social distancing” by standing six feet apart.
  • Stay home if you’re sick.